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Welcome
to our Help Section |
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If your question
still hasn’t been answered please feel free to
contact us at info@matchmakingfriends.com
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click on a Help Topic link. |
• 1
- Matchmaking Communities
- I want to learn more about all
three of the matchmaking networks.
• 2
- Register / Sign In -
How can I register, sign in and
trouble shoot?
• 3
- Subscription / Membership
- How can I become a member?
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4 - Profiles
- How do I create or modify
a profile?
• 5
- Account Settings -
How do I manage the details of my profiles?
• 6
- Photos -
How can I manage, update, or delete my photos?
• 7
- Emails -
I have questions about emails being sent out or
received.
• 8
- Favorites -
I want to know how to save my favorite profiles
in this folder?
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9 - Policies
- What are the rules of regulations
for using Matchmaking Kids?
•
10 - Security
& Privacy - What
are the legalities of your security and privacy?
Contact
Us -
Your question not answered? Please email us at info@matchmakingkids.com
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Q: How is this site different from other sites?
A: This is an online matchmaking site developed for best friends, brothers, sisters, aunts, and uncles who wish to find a mate for their single friend. Become their matchmaker!
Q:
Is it free to be a member?
A: Yes! For a limited time membership is FREE for the
first 3 months.
Q:
Why should I join?
A: It is the perfect opportunity to network, screen,
and set up a date for your loved one who may either
be too busy or too shy to do it themselves.
Q:
What are the benefits of becoming a member?
A: There are many exclusive benefits. These benefits
include viewing profiles, contacting other matchmakers,
utilizing the scorecard feature, scheduling dates, access
to a member only message board and much more.
Q:
Can someone help me upload a picture?
A: Sure. If you have any problems creating a profile
or uploading a picture we would be happy to assist you.
Please contact us at info@matchmakingfriends.com
Q:
Can I be a matchmaker for more than one person?
A: Yes. Enjoy our networking community by matchmaking
more than one person. Who knows you may realize that
you’ve found your calling! |
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Q: What types of communities
do you offer?
A: We’ve got three amazing communities
where you get to network as a matchmaker for your adult
child, friend or parent:
Matchmaking Moms
– You’re a mom who truly believes
your adult son or daughter deserves only the best in companionship.
Who could actually be as witty, charming, adorable, and
as intelligent as your dear one? Look no further. Meet
the other moms who feel the exact same and are sincerely
interested in introducing their sons and daughters to
someone just as fabulous. Join in and compare notes. Once
you get the ball rolling on their dates, the bragging
rights could be endless.
Matchmaking Friends -
Here’s where you can set up a single friend who’s
having a difficult time meeting new people due to a busy
schedule, a city transfer or maybe they’re just
flat out shy. You’ll meet other matchmakers whose
friends are up for dating, too. Only you guys have done
all the fancy detective work so your friends can just
show up for the date and have fun.
Matchmaking Kids –
If you’re tired of the same old phone calls home
with mom or dad always asking details about your exciting
weekend, then we’ve got the matchmaking place for
you. This community puts you in touch with other adult
kids of single moms and dads so you can get them back
on the dating scene without worry. Expand their social
life and see them happy again. They deserve it. That next
call home won’t be all about you next time.
Q: Can I block members outside my community
from seeing my profile?
A: Absolutely. Individual profiles can
be blocked. Click on the word “blocked” located
in every user’s profile. Blocking unwanted users
can be done via your “My Accounts”, then go
into “My Favorites” to specify unwanted members.
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Q: How do I register on MatchmakingMoms.com,
MatchmakingFriends.com or MatchMakingKids.com?
A: It’s free to register and to
create a profile. Click on “Become A Member”
on any page and start filling out the account information.
To complete the registration click on “Create My
Profile”.
All sites are accessible via your one account, so there
is no need to register for each. Be sure to check that
you’ve read terms and conditions and have your loved
one’s approval. Creating a Profile includes you
in the search database, whereas Subscribers get the added
benefits of exclusive access to view all profiles, pictures,
and contact matchmakers. Additionally, Subscribers get
to schedule dates. When you are ready to subscribe click
here.
Q: I’m having trouble signing
up. What should I do?
A: First, make sure you haven’t
hit the “caps lock” button by accident.
Entering usernames and passwords are case sensitive.
Make sure you entered your username and password as
it was entered during registration. Be sure to double
check this information and type it exactly as it was
entered. Pay particular attention to underscores (_),
punctuation, and unwanted spacing.
We may have found an irregularity in your account that
needs to be addressed so your account has been put on
hold.
You may have removed yourself from Matchmaking Moms,
Matchmaking Friends, and/or Matchmaking Kids from the
MY ACCOUNT page. Remember all sites can be accessed
using your one username and password. If you cancel
membership for one section, you have cancelled membership
for all three sites.
If none of the above solutions work, please send us
a message including the nature of the problem, your
name, email address and a phone number where we can
reach you to info@matchmakingmoms.com
Q: Can my password be the same as my email
address?
A: I wouldn’t recommend it. You
don’t want anyone entering your profiles without
your consent, so make sure your password is unique so
only you can remember it.
Q: Why am I receiving a message that my zip
code is not recognized?
A: It’s possible that the postal
service is changing or updating your area’s zip
code. Please verify this zip code with your local postal
office and contact us via email with your zip code so
we can be sure to update our postal service system.
Q: How do I change my username?
A: First, click on “Members:
Sign In Here”, then log in using current username
and password. Then go to “My Account” section
to update/ change username information.
Q: How do I change my password?
A: First, click on “Members:
Sign In Here”, then log in using current username
and password. Then go to “Member Services”
section to update/ change password.
Q: How do I change my email address?
A: First, click on “Members:
Sign In Here”, then log in using current username
and password. Then go to “Member Services”
section to update/ change email address.
Q: Yikes! I forgot my log in and password?
A: No need to fear, click on “Members:
Sign In Here”. Next, click on “Email me
my password“. Your password will be emailed to
the registered email address that’s on file. |
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Q: What are the benefits of being
a Subscriber/Member?
A:
Subscribers get the full benefits of the Matchmaking Friends
membership. After filling out Profile information, the
Subscriber has the advantages of seeing other member profiles,
photos, and setting up dates for their loved ones. Additionally,
Subscribers can venture into our two other communities
to set up other friends and family for a small additional
fee per person.
Q: What are my payment options?
A: We accept Visa and MasterCard. We
use the safest form of secure servers for the transmittal
and encryption of your credit card information
Q: Are you set up for Paypal?
A: No, we are not set up for Paypal.
Q: Do you accept checks?
A: Sorry, we do not accept checks.
Q: Why was my subscription automatically renewed?
A: All subscriptions are automatically
renewed unless we receive information from you stating
you would like to end your membership. If you wish to
cancel please contact us 48 hours before your renewal
date.
Q: Can I reinstate my subscription?
A: Yes. Re-subscribe using your credit card. Log in using your original Username
and Password, then go to MY ACCOUNT, and choose the
option to Re-subscribe.
Q: How do I end my subscription?
A: Sign in to your account, then click
“My Account“, “Subscription“
and then click “End My Subscription“. You
can cancel at any time prior to your monthly renewal
date (even minutes after you subscribe) and your subscription
will end on your renewal date. You will still have full
use of all your membership privileges until your renewal
date. If you do not cancel your subscription prior to
your renewal date you will be charged per your subscription
fee.
Q: I received an email from another member.
Do I have to subscribe to reply?
A: Yes, you have to be a subscribed
member to respond to messages. Email communications
is just one of the great benefits of membership.
Q: Can I still sign in if I end my subscription?
A: Yes, you can sign in but until you
renew your subscription you will not have access to
membership benefits.
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Q: How do I create a profile?
A: Go to the “Become A Member”
page and fill out all the account information. Then, you
click on “ Create My Profile” at the bottom
of the page to start creating your Profiles.
Q: Is it free to create a profile?
A: Creating a profile is free but in
order to enjoy membership benefits you will be required
to subscribe.
Q: Can I modify my profile?
A: You can modify your profile any
time.
Q: How do I update my profile once I submit
it?
A: Start by signing in at the Members
Log In page. Then, go to “My Accounts”,
then to “My Profiles”. Click” edit
profile” and save changes.
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Q: How do I update my sign up information?
A: You will need to sign in using your
original username and password. But once inside you can
make the changes as needed. Go to “Member Services
“and click “My Account” Here you will
have access to modify or update information.
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Q: How many photos can I upload?
A: You can upload up to 5 photos. Please
keep them wholesome.
Q: How do I upload a photo?
A: Log in and click on “My Account“.
From “Account Settings” choose "Photos".
You will then see a "browse" button next to
an empty box. Click on the "browse" button
and select your photo from the location you have saved
it on your computer (for best results, the ideal picture
size is approximately 150 x 200 pixels and less than
50 KB). Click on "Update Photo" and you're
done! Remember, the photo MUST be in .jpg format, or
it will not work.
Q: Can I email my photo to you to post?
A: If you are experiencing problems
uploading a photo please feel free to contact us at
info@matchmakingmoms.com.
We will work with you in order to get photos included
in the Profiles.
Q: How do I delete a photo?
A: Log
into your account, go to “Account Settings“,
click “Photos“, and check the delete box
for the photo that you wish to be removed. Then press
“Continue” for photo to delete.
Q: Will non members be able to view photos?
A: No, only subscribed members can
view the photos. Subscribe to the service and you can
see photos, profiles and more.
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Q: Do I have to be signed into
My Account to read my emails?
A:
As a Subscribed Member, you need to sign in to your account
for complete access to all emails. Only you will have
access to read them.
Q: How do I block a member from emailing me?
A: At the top of a profile simply click
“block user”.
Q: Can I receive emails without subscribing?
A:Yes, but unfortunately you will not
be able to access the emails unless you renew your membership.
Q: When I reply to an email or send one to
another member, how can I remain anonymous?
A: As a subscriber, your email address
will be encrypted unless you personally provide it to
other members.
Q: Can I still contact a member that I blocked
previously?
A: Simply open their Profile from your
Accounts page and click “Unblock“. Now you’re
free to communicate.
Q: Can I save a copy of my emails to my personal
inbox?
A: Yes, you can save emails to your
account mailbox. It’s great to have them when
you need to refer back.
Q: Can I save emails I‘ve written to
other members?
A: Absolutely.
Q: Will I be notified if my emails will be
deleted?
A: Yes.
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Q: How do I get to my favorites?
A: Once you log in as a Member, click
on “My Favorites” located at the top of the
toolbar.
Q: What do I do with the “My Favorites“
section?
A: When ever you see a possible match
for your loved one you can add their Profile to your
“My Favorites” folder. Now that you’ve
saved their Profile, you won’t have to hunt for
them through the search tool in the future.
Q: How do I add a member to “My Favorites“?
A: Each member’s Profile has
a link that states “Send to Favorites”.
So just a click of a button will allow you to save as
many Profiles that match your loved one’s personality.
It’s that easy.
Q: How do I delete a member from “My
Favorites“?
A: Check the delete box and click update.
Q: How long will members remain in “My
Favorites” list?
A: Members will remain in your favorites
list until you delete them.
Q: Why would a member I added to my favorite
list not appear in my list anymore?
A: A member no longer displays in your
favorites list because their membership ended. Don’t
let it get you down, though. There are other great people
to signing up all the time.
Q: Do I have to subscribe to add someone to
my favorites list?
A: Yes, in order to enjoy all the benefits
that Matchmaking Friends has to offer it is required to
be a member or you won’t be able to access the
“My Favorites” section at all.
Q: Do I have to be signed in to see my list
of favorites?
A: Yes.
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Q: What policies am I required
to adhere to while using either Matchmaking Moms, Matchmaking
Friends, or Matchmaking Kids?
A:
All members are required to accept the policy
and read the terms and conditions before subscribing.
It is the members responsibility to understand and read
completely before becoming a subscribed member.
Q: Do you have a privacy policy that I’m
required to follow?
A: Yes. Click
here to read our rules and regulations.
Q: How is my personal information handled?
A: Rest assured that your personal
information will not be sold to third parties. |
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Q: How are the emails I send to
other members anonymous?
A: Your
email will be encrypted therefore not allowing members
to know your real email address, unless you personally
provide it to other members. Please be respectful in all
communications with other Matchmaking members.
Q: How can I set up a web based email account?
A: Setting up a web based email account
is easy. Click on www.hotmail.com and follow the steps
provided on their website and you‘ll be passing
emails in minutes.
Q: Why can’t my password be the same
as my email address?
A: For security purposes passwords
and email addresses should be different.
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